‍Jordan covered a ton in a short amount of time! Here’s the TLDW; (or you could just hit play!)

‍Personal Journey with SupportNow

‍Jordan founded SupportNow after her own loss made her realize the lack of personalized emotional support in workplaces during challenging times. She identified the need for a more comprehensive approach, focusing not just on financial or meal support, but addressing emotional and logistical needs.

‍Empathy in the Workplace

‍Managers need to go beyond surface-level sympathy and create an open space for employees to express their needs, recognizing that grief affects everyone differently. Offering emotional support through empathetic listening and understanding personal circumstances makes employees feel valued and seen, enhancing trust in leadership.

‍Training Managers to Support Grieving Employees

‍Grieving employees require managers who are equipped with emotional intelligence and practical tools, such as scripts and action plans, to respond appropriately. A strong manager-employee relationship, where trust and compassion thrive, allows for flexible work arrangements and ensures grieving employees feel supported without compromising team performance.

‍Building a Compassionate and Supportive Company Culture

‍A supportive culture should focus on ongoing conversations and resource availability, not just formal bereavement policies or the typical “time off.” Incorporating emotional resources, coaching, and long-term support into the workplace ensures that employees feel taken care of and empowered to continue contributing while processing their grief.